23-06-2025

The European Federation of Family Employment and Home Care (EFFE) and the European Federation for Services to Individuals (EFSI) are proud to announce the launch of their PHS Employer’s Capacity Building Toolkit, developed within the framework of the EU-funded PHSDialogue Project. This strategic resource is designed to support Sectoral Employer Organisations (SEOs) and Business Member Organisations (BMOs) in the Personal and Household Services (PHS) sector across Europe by strengthening their capacity, representation, and long-term sustainability. 

The toolkit is structured into four key sections: 

• Section 1: Understanding Capacity Building: Defines the concept of capacity building and underscores its critical role in ensuring the sustainability, effectiveness, and resilience of employers’ organisations. 

• Section 2: Social Dialogue as a Strategic Priority: Explores how employer organisations can engage more effectively with workers’ representatives, institutions, and other stakeholders, and highlights social dialogue as a cornerstone of advocacy and policy influence. 

• Section 3: Identifying Capacity Gaps: Maps out common and sector-specific gaps in employer capacity, particularly the challenges related to fragmented representation, resource constraints, and underdeveloped structures. 

• Section 4: Practical Tools and Approaches: Offers actionable recommendations and resources to help organisations improve their governance, advocacy, communication, service delivery, and membership development. 

The toolkit also presents examples of good practices from across Europe, showing that tailored strategies can lead to meaningful, sustainable outcomes even in highly diverse national settings.